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Handwoven Carpet, Tree of Life Layout, All Silk, Qom, 138 × 205 cm Ref 10200393

Handwoven Carpet, Tree of Life Layout, All Silk, Qom, 138 × 205 cm Ref 10200393

Handwoven Carpet, All-over Layout, All Silk, Qom, 137 × 200 cm Ref 10200392

Handwoven Carpet, Framed Layout, All Silk, Qom, 137 × 198 cm Ref 10200394

Return & Refund Policy

Your satisfaction with our rugs is our priority. If you decide to return an item, please review the terms below to ensure a smooth and timely process.

Return Window

Return requests must be submitted within 7 calendar days from the delivery date.
For international orders, please notify us of your intent to return within 48 hours of delivery; ship the item back within 7 business days after coordination and approval.

Eligibility

The rug must be unused, free from stains, odors, unusual creases, or any wear-related damage.
Return the rug in its original condition, rolled and properly wrapped; include the order number inside the package.
All accessories (if any)—such as cover, certificate, tags, and invoice—must be included.
Providing photos of the rug and packaging prior to dispatch may be required by support.

Non-Returnable Items

Customized or made-to-order items (special size/color/design).
Rugs that have been washed, repaired, cut, or show signs of use.
Framed pictorial rugs if the frame has been opened or damaged.
Items marked as “Final Sale” on the product page.

How to Start a Return

Submit a request via the “Contact Us” page or through your account.
Upon preliminary approval, we will share the warehouse address and packing guidelines.
After the item reaches our warehouse, quality inspection takes 1–3 business days; we will notify you of the result.

Shipping Costs

If there is an inherent defect or we shipped the wrong item, we cover round-trip shipping and insurance.
In all other cases, return shipping and insurance are the customer’s responsibility. We recommend insuring the parcel.

Refunds

Once quality inspection is approved, refunds are issued within 3–7 business days to the original payment method.
Bank charges, customs duties, and destination taxes (for international orders) are non-refundable.
For exchanges, any price difference is calculated based on the current price listed on the website.

Transit Damage

If your package arrives damaged, report it within 24 hours with photos of the carton, shipping label, and the item.
Please keep the packaging and accessories until the case is resolved.

Color Variations & Size Tolerance

Due to screen differences and photography lighting, minor color variations are natural.
For handwoven rugs, a size tolerance of ±3% is acceptable and not considered a defect.
Slight waviness, minor weaving irregularities, and small motif variations are inherent characteristics of handmade pieces.