Frequently Asked Questions (FAQ)

What is the shipping time and cost within the UAE?

Delivery usually takes between 3 to 7 business days, and shipping across the UAE is free of charge.

Do you offer international shipping?

Yes, international delivery is available with varying costs and delivery times depending on the destination, weight, and volume of the order.

Can I view the product in the showroom?

Yes, you can visit our showroom during business hours. Address: Al Barsha 2, Umm Suqeim Street, Dubai – UAE / Hours: Daily 10:00–21:00.

How can I be sure of the rug’s quality?

We source from top weavers and guarantee authenticity and quality. Every rug listed on our website matches its description.

What payment methods are available?

Secure online card payments and local options such as Cash on Delivery (where available).

Can I place a custom rug order?

Yes, bespoke design and custom orders are available. For details, message us on WhatsApp at (+971) 4 2502 123.

What is the return process?

Returns are accepted within 7 days of receiving the order, provided the conditions are met.

How can I track my order?

A tracking code will be sent after dispatch so you can follow your order status online.

Are handwoven rugs listed with their actual knot density?

Yes. Knot density is given in “knots per square decimeter,” with close-up weave photos and a ruler in each product gallery.

What impact does knot density have?

Higher density typically means finer details and longer weaving time; generally, higher density increases the rug’s value.

Are the rug weights listed in the product specs accurate?

Yes. Rugs are weighed with industrial scales, and the net weight is recorded precisely in the specifications.

Do you offer interior design consultation?

Yes, free professional consultations (online or in-store) are available. Send us photos and your space plan via WhatsApp for assistance.

Why do two similar rugs have different prices?

Age, rarity of the design, the weaver/workshop signature, fiber quality, and preservation condition all influence valuation.

Is a slight difference between rug photos and reality normal?

Although we photograph in a dedicated studio with pro equipment, minor differences may occur due to lighting, display screens, or image processing.

How can I reach customer support immediately?

You can contact our support team via WhatsApp at +971???? and by direct phone at +971????.