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Handwoven Kilim, Square/Block Layout, All Wool, Sirjan, 117 × 155 cm Ref 40100289

Handwoven Kilim, Square/Block Layout, All Wool, Sirjan, 117 × 155 cm Ref 40100289

Handwoven Kilim, Square/Block Layout, All Wool, Sirjan, 100 × 150 cm Ref 40100288

Handwoven Kilim, Square/Block Layout, All Wool, Sirjan, 125 × 170 cm Ref 40200290

Return & Refund Policy

Your satisfaction with our rugs is our priority. If you decide to return an item, please review the terms below to ensure a smooth and timely process.

Return Window

Return requests must be submitted within 7 calendar days from the delivery date.
For international orders, please notify us of your intent to return within 48 hours of delivery; ship the item back within 7 business days after coordination and approval.

Eligibility

The rug must be unused, free from stains, odors, unusual creases, or any wear-related damage.
Return the rug in its original condition, rolled and properly wrapped; include the order number inside the package.
All accessories (if any)—such as cover, certificate, tags, and invoice—must be included.
Providing photos of the rug and packaging prior to dispatch may be required by support.

Non-Returnable Items

Customized or made-to-order items (special size/color/design).
Rugs that have been washed, repaired, cut, or show signs of use.
Framed pictorial rugs if the frame has been opened or damaged.
Items marked as “Final Sale” on the product page.

How to Start a Return

Submit a request via the “Contact Us” page or through your account.
Upon preliminary approval, we will share the warehouse address and packing guidelines.
After the item reaches our warehouse, quality inspection takes 1–3 business days; we will notify you of the result.

Shipping Costs

If there is an inherent defect or we shipped the wrong item, we cover round-trip shipping and insurance.
In all other cases, return shipping and insurance are the customer’s responsibility. We recommend insuring the parcel.

Refunds

Once quality inspection is approved, refunds are issued within 3–7 business days to the original payment method.
Bank charges, customs duties, and destination taxes (for international orders) are non-refundable.
For exchanges, any price difference is calculated based on the current price listed on the website.

Transit Damage

If your package arrives damaged, report it within 24 hours with photos of the carton, shipping label, and the item.
Please keep the packaging and accessories until the case is resolved.

Color Variations & Size Tolerance

Due to screen differences and photography lighting, minor color variations are natural.
For handwoven rugs, a size tolerance of ±3% is acceptable and not considered a defect.
Slight waviness, minor weaving irregularities, and small motif variations are inherent characteristics of handmade pieces.

Order Cancellation

Orders may be canceled before they are handed over to the shipping carrier.
Customized orders cannot be canceled after placement.

For faster handling, please coordinate with our support team before dispatching any return shipment.

Last updated: 2025-08-29

Handmade Rugs

Machine-Made Rugs

Handwoven Kilim, Square/Block Layout, All Wool, Sirjan, 117 × 155 cm Ref 40100289

Handwoven Pictorial Rug, All-over Layout, Wool on Cotton Warp, Tabriz, 92 × 151 cm Ref 70101499

Handwoven Pictorial Rug, All-over Layout, Wool and Silk on Silk Warp, Tabriz, 62 × 100 cm Ref 70001514

Handwoven Carpet, Striped Layout, All Silk, Qom, 295 × 397 cm Ref 11101454

Handwoven Carpet, Medallion Layout, All Silk, Qom, 104 × 149 cm Ref 10101495

Handwoven Carpet, All-over Floral Layout, All Silk, Qom, 300 × 405 cm Ref 11201455

Handwoven Carpet, Square/Block Layout, All Wool, Shiraz, 85 × 494 cm Ref 10401484

Handwoven Carpet, All-over Layout, All Silk, Qom, 101 × 148 cm Ref 10101491

Handwoven Carpet, Medallion Layout, All Silk, Qom, 98 × 147 cm Ref 10101492

Azimzadeh Carpet

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